Return Policy //
30-day Money Back Guarantee - Return and Exchange Policy
In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30) days of the purchase date. If you purchase the incorrect size appliances, they may be exchanged within thirty (30) days of the purchase date. All returns and exchanges are subject to the conditions listed below.
1) Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by contacting us at 866-658-5896 or [email protected]. Returned items without a RMA number will not be eligible for a credit to your account.
2) Returns must be shipped within 30 days of the purchase date; exchanges must be shipped within 30 days of the purchase date.
3) Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be so notified. Unacceptable returns and/or exchanges may be reshipped to you following payment of an inspection/shipping fee.
4) Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being sent back for credit to be applied to your credit card.
5) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.
6) All partial or full refunds will be posted to the credit card used for purchase.
7) NormaTec is not responsible for items lost or damaged during shipping.
Return Shipping Directions
Step 1: Contact us at 866-658-5896 or [email protected] to obtain a Return Merchandise Authorization (RMA) number.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return/exchange, and RMA number in the shipment so that we can properly process your return/exchange.
Step 3: Ensure your name, address and RMA number are also on the outside of the shipping box, and ship to NormaTec, 44 Glen Avenue, Newton Center, MA 02459.
Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary. NormaTec is not responsible for items lost or damaged during shipping.
Warranty Information //
NormaTec Control Unit Limited Two-Year Warranty
NormaTec Boots and Other Accessories Limited One-Year Warranty
The NormaTec Control Unit is warranted by NormaTec, a Massachusetts corporation ("NormaTec"), against manufacturing defects in material and workmanship for a period of two years from the date of purchase from NormaTec. In the event of any such defect occurring during the warranty period, NormaTec will, at its option, (a) correct the defect by repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the device with one of the same or then current design.
The NormaTec Boots and Other Accessories includes the boot(s), sleeve(s), power cord/supply, and hosing. NormaTec Boots and Other Accessories are warranted by NormaTec against manufacturing defects in material and workmanship for a period of one year from the date of purchase from NormaTec. In the event of any such defect occurring during the warranty period, NormaTec will, at its option, (a) correct the defect by repair or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the device with one of the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the device and/or the boot(s) or sleeve(s) (collectively, the "product") are not used in accordance with the User Manual, are otherwise misused or modified in any way, and/or are repaired or altered by anyone other than an authorized service representative of NormaTec. These Warranties expressly exclude transportation, shipping or insurance costs, or defects, damages or failure resulting from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, NORMATEC MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY STATED ABOVE, NORMATEC SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER, OR ANY OTHER PERSON OR ENTITY, WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE USE, INABILITY TO USE OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY OR INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. These Warranties give you specific legal rights, and you may also have other rights, which vary from state to state. In the event of a product defect covered by the foregoing Warranties during the applicable warranty period, send the product to NormaTec at 44 Glen Avenue, Newton Center, MA 02459, postage prepaid and insured and an indication of the nature of the defect identified.
All replaced parts and products become the property of NormaTec. New or reconditioned parts and products may be used in the performance of Warranty service. Repaired or replaced parts and products are warranted for the remainder of the original warranty period only. You will be charged for repair or replacement of parts and products made after the expiration of the applicable Warranty period.
